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Refund Policy

Adamas Diamonds do not give refunds if you simply change your mind or make an incorrect selection. Adamas Diamonds will not exchange items that have been resized, altered or engraved. Adamas Diamonds will not refund special orders and special commissions.
 
Adamas Diamonds will provide a refund where the goods are deemed to be faulty after assessment by the Adamas Diamonds workshop, are not fit for purpose or do not match our description or sample. Items damaged by client ‘wear and tear’ are non-refundable. Deposits made on special orders and special commissions are non-refundable.

All refund claims must be made within 14 days of purchase and must be accompanied with proof of purchase. All refunds are subject to the approval of Adamas Diamonds Management. Adamas Diamonds Management will advise you within 7 business days of receiving the item.

All returns are subject to inspection by our Quality Assurance team before a refund is processed. Adamas Diamonds will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective. Adamas Diamonds Quality Assurance will advise you within 7 business days of receiving the item.

A refund will be made to the purchaser, upon request, only if payment has been received by Adamas Diamonds. Items should be returned in their original product packaging, in new saleable condition and with all paperwork (such as diamond certificates, valuations and/or care guide booklets). Include a copy of your shipping confirmation email or order confirmation email in the package.

Please This email address is being protected from spambots. You need JavaScript enabled to view it. before shipping any goods back to Adamas Diamonds and we will advise how and where to return the items.

If you have any questions, please contact a team representative via email at This email address is being protected from spambots. You need JavaScript enabled to view it. A representative will be available to reply within 24 hours Monday-Friday between the hours 9.00am to 5.30pm AWST.

Credit or Eftpos purchases will receive credit to the original cardholder’s account.

Adamas Diamonds do not take responsibility for any jewellery that has been altered outside our premises by a third party; such items cannot be returned for a refund or exchange.

Exchanges
Adamas Diamonds will exchange items within 14 days of final payment if returned in unused and unworn condition. Items must be in original packaging and be accompanied by original receipt, valuation, and diamond certificate where applicable. Adamas Diamonds will not exchange special orders and special commissions. Adamas Diamonds will not exchange items that have been resized, altered or engraved.

Payment for Purchase
Payments are to be made via our secure online payment system via the Adamas Diamonds website.

Goods will only be released once funds are cleared into the Adamas Diamonds account.

Sizings and Alterations
Clients are responsible for ensuring that the item selected is the correct size at the time of purchase. Rings over $1,000 can be resized once at no charge at the time of purchase or within thirty days from the date of sale. Subject to the individual designs, most rings can be altered up to three sizes +/-. Proof of purchase must be presented. Patterned, intricate or full circle diamond rings that cannot be resized and will have to recreated. Individual charges will apply. Clients are advised to consult with a team representative at This email address is being protected from spambots. You need JavaScript enabled to view it. for further information.